serato dj intro says hardware disconnected

Go to: Applications > Utilities > Audio MIDI Setup > Window > Show MIDI Studio (⌘2) If your MIDI controller is a class compliant MIDI device which doesn't require drivers you can check to see if it shows up here: If it installs the controller incorrectly again, or there is a yellow exclamation mark next to the device logo please start a help thread here and give the moderator a detailed description of your issue and setup. Now unplug then re-plug the controller to your computer and let Windows search for the drivers again. If you have identified the controller in either of these lists and it shows up as something else, right-click on it and select uninstall. Most controllers will show up with the name of the manufacturer or the name of the controller. Your MIDI controller should show up in either: This is usually found in: Start > Control Panel > Device Manager ( Pictured above) We can check what your computer is recognizing your controller as by going to the Device Manager. This usually happens when the device is recognized as being something else, other than the expected name of the device. Sometimes Windows can install devices incorrectly. If you do not have this go to the controller manufacturer's website and find it there. Some controllers require special software or drivers to run - these maybe on a disc that came with the controller. When you plug your controller in Windows should search for the drivers automatically (or it will ask your permission to). Now try checking that it is being recognized. If your Operating System is recognizing your controller correctly, then it will more than likely work with your Serato software. It's good to experiment with ALL ports on your computer before moving on. Also, certain USB ports on your computer can function better than others. Often overlooked, but the first thing we recommend is testing with several different USB cables to connect your device. If you are experiencing problems with your MIDI Controller/DJ Hardware not connecting or behaving correctly, there are a few things you can check first which hopefully will ensure successful operation with Serato software.

Serato dj intro says hardware disconnected